Code of Ethics

Members shall:

  1. Develop, own and/or manage their properties so as to provide a safe, private, and comfortable residence for their tenants and maintain the property in a manner consistent with the Residential Tenancies Act, 2006 and other applicable legislation.
  2. Be aware of and comply with all federal, provincial, and municipal laws and regulations as they apply to their business and the residential rental industry and in adherence to the bylaws and policies of this Association.
  3. Act fairly, promptly, and professionally in dealing with any complaints, concerns, or problems brought to their attention.
  4. Not discriminate against any person on the basis of race, colour, creed, gender, sexual orientation, family status, national origin, disability, receipt of public income assistance or source of income.
  5. Seek to establish and maintain positive relationships with their tenants that are based on mutual respect and recognition of the rights and responsibilities of both tenants and rental housing providers.
  6. Make an effort to resolve disputes in good faith and use the Office of Residential Tenancies when disputes require resolution and/or a formal decision.
  7. Consider the effect of their actions on the public perception of the rental housing industry as a whole and endeavour to maintain cordial relations with tenants, guests, and community members.
  8. Participating in providing an exchange of information with other SKLA members for the benefit of good landlord/tenant relations being mindful of the need for the protection of personal information.
  9. Seek to maintain a cooperative relationship with fellow members and:
    • not publicly criticize any other member;
    • not express an opinion of another Member’s management style or property condition unless requested in a professional capacity;
    • AND such an opinion will be given in writing with strict adherence to professional courtesy and integrity.
  10. Conduct their business in a professional manner that will serve to enhance the image of the industry, this Association, and its members.
  11. Protect the public against fraud, misrepresentation, and unethical practices.
  12. Exercise due care and attention for all employees, contractors, and service providers who support the operation of the property.
  13. Strive to manage their property in a manner consistent with a responsibility to conserve natural resources and the environment.

If members are found to have violated this code, the Residential Tenancies Act, or the bylaws of the Association, they may be suspended from the Association following a formal investigation by the Discipline Committee.